Your use of the service shall be deemed to be an acceptance by you of these terms of service.

 

UFIRST TELECOM reserves the right to revise the terms at any time. UFIRST TELECOM shall indicate on its website the date of the last revision of the terms. Such changes will take immediate effect when they are posted on the website or upon 21 days notice.

 

Legal Disclaimer

 

The information contained in the pages contained in this website is for information purposes only. Whilst every care has been taken in its preparation UFIRST Telecom, its subsidiaries and associated companies, do not make any warranties or representations as to its accuracy or reliability. In no event do we accept liability of any description including liability for negligence for any damages whatsoever resulting from loss of use, data, reputation or profits arising out of or in connection with the viewing, use or performance of this website or its contents.

 

The Pages contained in this Web site may contain technical inaccuracies and typographical errors. The information in these pages may be updated from time to time and may at times be out of date. We accept no responsibility for keeping the information in these pages up to date or liability for any failure to do so.

 

From time to time UFIRST Telecom uses third party content and service providers to provide services and products. UFIRST Telecom will make the best endeavours to ensure that the pricing and product information is accurate, but accepts no responsibility for errors made by third parties.

 

Usage of the various third party services provided by UFIRST Telecom and the services and content provided therein is done solely in acceptance of the applicable Terms and Conditions for that service.

 

UFIRST Telecom is not responsible for any user generated content that appears on the website. All user generated content is submitted under the terms of the relevant Acceptable Usage Policy. Customers are legally responsible for the content of any web content they generate including, but not limited to, use of copyrighted material, posting material considered indecent for minors, or posting material in breach of the laws of this State.

 

IP Based Services

 

• IP telephone services are dependent on the quality of the customer's broadband internet connection, and thus the quality of the voice services cannot be guaranteed in the event of power outages or other unforeseen circumstances beyond the control of UFIRST TELECOM.


• Where quality of service issues are identified UFIRST TELECOM will work with customers and the customer's ISP to locate the problem and remedy the service issue where possible.


• UFIRST TELECOM will endeavour to ensure that the service has a high degree of reliability, although no guarantee is made that service will be available in the event of power outages or other unforeseen events beyond the control of UFIRST TELECOM. UFIRST TELECOM does not provide compensation for any loss of service howsoever caused. In no event will we be liable to you for any consequential or indirect losses, including but not limited to loss of revenue, profits, contracts or anticipated savings or wasted expense, or any financial loss or loss of data or liability to third parties for damage, or any general loss on account of the loss of use of the Services. UFIRST TELECOM does not warrant that the service will meet the customer's requirements or that the operation of the service will be uninterrupted or error-free. For the avoidance of doubt, UFIRST TELECOM does not provide defined service levels for this service. If a fault occurs you should notify us by contacting our customer support team by phone or email.


• From time to time, it may be necessary for UFIRST TELECOM to temporarily suspend the service during repairs, essential maintenance or alteration or improvement to UFIRST TELECOM's telecommunications network or otherwise. Where possible, UFIRST TELECOM will give the customer notice prior to such suspension of the service and UFIRST TELECOM will restore the service as soon as possible.


• The service is provided solely for the customer's own use and the customer shall not resell the service or any part of the service to any third party.


• Customer accounts, set-up via www.UFIRST TELECOM.ie, are activated once payment has been cleared and all relevant customer details have been provided. Once accounts are set-up they are ready to be used by the customer. Customers who purchase hardware directly from UFIRST TELECOM will have it delivered as per current delivery lead times.
• UFIRST TELECOM does not guarantee that hardware, other than that purchased from The UFIRST TELECOM Shop, will work with our service.


• If the Service provided to the Subscriber is of unacceptable quality (the quality of the Service to be determined by UFIRST TELECOM) either Party shall be entitled to terminate their account and the Subscriber shall receive a full refund of the Subscription minus charges for call minutes provided that the Service is cancelled twenty eight days of the commencement of the Service.

 

Emergency Calls

 

• Due to the nature of the VoIP service it is not possible to accurately determine the exact location of the caller. Callers using UFIRST TELECOM services for emergency calls will need to inform the operator of their physical location.


• Emergency calls to 112, 911 and 999 will be directed to the emergency services but no guarantee can be made about the reliability of these calls. Customers should especially be aware that power outages are likely to render computer equipment and internet connectivity non-functional and therefore preclude use of the service for emergency calls.

 

Confidentiality

 

• VoIP telephone calls are carried in the public domain over the internet and therefore security of these calls is not guaranteed in the absence of further security measures as advised by UFIRST TELECOM.


• UFIRST TELECOM will endeavour to use appropriate security measures but accepts no liability with respect to call confidentiality.

 

Copyright and Use of Material

 

• All information, data, text, images, graphics, artwork and the selection and arrangement of same as well as links, software and source code on the web site are subject to the copyright of UFIRST TELECOM. All rights are reserved. No part of the web site may be reproduced in any form or by any means without our prior written consent except for the sole purpose of placing an order or corresponding with us. Our name and logo and all related product names and logos are our trade names/ trademarks and may not be used without our prior written consent.

 

Contact Details

 

• UFIRST TELECOM's primary contact method is by phone. All customers are required to provide UFIRST TELECOM with their most up to date contact phone numbers and email addresses as part of the terms of service.

 

You warrant that any information provided by you when placing your order is up-to-date, accurate in all material respects and is sufficient for us to fulfil your order; and that you have the legal capacity to enter into a contract You are responsible for maintaining and promptly updating your account information as necessary to ensure accuracy and completeness. The personal data that you provide when subscribing to the service (Registration Details) shall be true, accurate and complete. You agree to inform UFIRST TELECOM of any changes to your registration details immediately by email to support@ufirsttelecom.ie

 

Customer Guarantee and Dispute Resolution

 

• It is our aim to resolve all issues and complaints as quickly as possible and to your satisfaction. UFIRST TELECOM endeavours to respond to any billing, technical and miscellaneous complaints with ten working days of written receipt of a complaint.


• It may not always be possible to resolve every issue and complaint within this timeframe. If this is the case, we will keep you regularly informed and advise you of the length of time we expect it to take. UFIRST TELECOM will notify you of the resolution of each complaint and retain records of your complaint for a period of not less than one year. In the event that UFIRST TELECOM is unable to resolve an issue within the timeframe outlined above, you will be entitled to an extension on your services. This will be applied on a pro-rata basis and can be obtained by contacting customer services on resolution of your complaint.


• Any customer who has a complaint with UFIRST TELECOM should bring it to the attention of a UFIRST TELECOM staff member who will endeavour to resolve the issue in the first instance. If you are unhappy with the result, you may make a written complaint to UFIRST TELECOM by email to support@ufirsttelecom.ie or by post to:
  
  Customer Care & Service Manager,
  UFIRST TELECOM Ltd.,
  104 – 105, Citygate
  Hills Industrial Estate
  Lower Road
  Lucan
  Dublin

 

All issues will be handled by the UFIRST TELECOM Customer Service Manager who will review all details with a view to resolving the issue. Issues of a particularly serious nature that cannot be resolved by the Customer Service Manager may be escalated to the UFIRST TELECOM Management team for further review.

 

• With regard to any complaint, you also have the right to seek advice from other bodies including:


• Commission for Communications Regulation (ComReg), Irish Life Centre, Lwr Abbey Street, Dublin 1.

 

Applicable Law

 

• These terms shall be governed by the laws of the Republic of Ireland, and the parties hereby submit to the non-exclusive jurisdiction of the Irish courts to settle any disputes which may arise in connection with these terms and conditions.